You can delete your ROONA account and its data at any time. There are two ways.
From inside the app — fastest
Open ROONA → menu (☰) → Settings → Delete account. Your account and the data listed below are removed immediately. This is the best route if you still have the app installed, because you are already signed in and nothing needs to be verified by hand.
By email — if you have uninstalled the app
Email support@roonaapp.com from the email address you signed in with, with the subject Delete my account.
Sending from the address on the account is how we confirm the request is really yours. We cannot act on a request to delete someone else’s account.
If you signed in with Kakao, your ROONA account may have no email address attached. In that case include your ROONA username and we will ask you a couple of questions to confirm the account is yours before deleting anything.
What gets deleted
- Your account and sign-in
- Your username, profile photo and K-Pulse score
- Your comments and uploaded photos
- Your chat messages
- Your likes, bookmarks and votes
- Any filming locations you submitted
- Your notifications and push token
- Your link to Google, Apple or Kakao
What we keep, and for how long
Nothing that identifies you. Filming-location corrections that have already been merged into the shared map stay, because they are no longer about you — they are a fact about a place. These carry no name, username or account reference once your account is gone.
Our hosting provider may hold routine backups for up to 30 days, after which they expire automatically.
How long it takes
In-app deletion is immediate. Email requests are completed within 30 days and usually within a few days. We will reply once it is done
